Return, Refund& Shipping Policy

Return, Refund& Shipping Policy – MARUSHKA
Effective Date: December 31, 2025

At MARUSHKA, we take pride in crafting exceptional fragrances that delight the senses. Your satisfaction is our highest priority. This Refund & Shipping Policy outlines how we manage cancellations, returns, and refunds with care and transparency.

1. Order Cancellation

1.1 Grace Period: Orders may be cancelled within 24 hours of purchase by contacting our customer service.

1.2 Processed or Shipped Orders: Once your order has been carefully prepared or dispatched, cancellations may no longer be possible.

2. Returns & Refunds

2.1 Eligibility: Returns are accepted within 7 days of delivery, provided the product is unused, unopened, and in its original packaging.

2.2 Return Request: Contact us with your order number and reason for return. Our team will guide you through the process.

2.3 Refund Timeline: Refunds will be processed within 14–21 business days upon receipt of the returned item.

2.4 Refund Method: Refunds are issued to the original payment method used during purchase.

3. Non-Refundable Items

For hygiene and quality reasons, the following items are not eligible for a refund:

3.1 Used or opened products

3.2 Items damaged due to misuse or improper handling

3.3 Sale or promotional items (unless defective)

4. Damaged or Defective Products

4.1 Immediate Reporting: If you receive a damaged or defective product, contact us immediately with a photo of the item.

4.2 Resolution: We will provide a replacement or full refund, depending on availability.

5. Shipping Costs

5.1 Return Shipping: Customers are responsible for shipping costs, except in cases of damaged or defective items.

5.2 Original Shipping Fees: Original shipping charges are non-refundable.

6. Contact Us

For any inquiries regarding refunds, returns, or shipping, please contact us:

Email: info@marushka.co